Refund Policy

Last updated: 4 November 2026.

This policy explains when Egyptian Ad Archive ("we", "us") refunds payments for Egyptian Ad Archive at egyptianadarchive.com. Contact: [email protected].

1. Refund on your first payment

If you are not happy, you can ask for a full refund of your first payment for a paid plan. No reason needed. The window depends on the plan:

• Yearly plans (Pro yearly and the Opening Black Friday Offer): within 7 days of the payment.
• Pro monthly: within 1 day (24 hours) of the payment.

• This applies once per person, to the first payment only.
• The Pitch Pass (10 days, no renewal) is never refunded, except in the cases in section 5 or where the law requires it.
• The 3-day free trial costs nothing, so there is nothing to refund for it.
• When the refund is made, the paid plan ends.

2. Renewals

Renewal payments (the second month, the second year and so on) are not refunded, except in the cases in section 5 or where the law gives you a right to a refund.

To avoid a renewal, cancel before the renewal date. Your plan stays active until the end of the period you paid for.

3. Opening Black Friday Offer

The Opening Black Friday Offer has the same 7-day refund on the first payment as other yearly plans. If you take a refund or cancel, the Opening price ends and cannot be claimed again later.

4. When there is no refund

• After the refund window for your plan (section 1), except as described in section 5.
• When an account is closed after review because it was shared, as described in the Terms of Use, section 5.
• For a period that was already used, for example the part of a month that has passed.

5. Our mistakes

We refund in full if you were charged twice, charged the wrong amount, or charged after cancelling in time. If the paid service is down for a long time (3 or more days in a row) because of a problem on our side, we extend your plan for free or refund the lost days, as you prefer.

6. How to ask

• Paid by card: write to [email protected] or call +20 150 354 5040 with the email of your account. The refund goes back to the same card you paid with; your bank may take a few working days to show it.

7. How long it takes

We reply within 2 working days. Once approved:

• Card refunds reach your account in about 5 to 10 working days, depending on your bank.

Refunds are made in the currency you paid in. We do not cover changes in exchange rates or fees charged by your bank.

Contact: [email protected] · Mobile: +20 150 354 5040 · Cairo, Egypt