FAQ

Do you host the films?

No. Every film plays from the owner's upload, through YouTube's or Vimeo's own player, or opens on those sites. We copy and store no video.

Can I download films?

No. Downloading, re-uploading or re-hosting films or thumbnails is not allowed (Terms, section 7). Boards and PDF decks are for your own research, pitches and colleagues.

On how many devices can I use it?

One person per account, on one computer and one phone or tablet at the same time, in one country at a time. Travelling is fine.

How does the free trial work?

3 days after sign-up, no card needed. Daily limits: 3 searches of up to 10 results, 3 full films and 5 Surprise me films, plus one board of up to 5 films. One trial per person and per device. After the trial, searching needs a paid plan.

Can I cancel? What about refunds?

Cancel any time by writing to [email protected] or by phone on +20 150 354 5040. Your plan runs until the end of the period you paid for.

First payment only, once per person: a full refund within 7 days for yearly plans (Pro yearly and the Opening Black Friday Offer), within 1 day for Pro monthly. Renewals and the Pitch Pass are not refunded, except for our mistakes or where the law requires it. Details in the Refund Policy.

Why did a film stop playing?

Films play from their owners' YouTube or Vimeo uploads. When an owner removes or hides a film there, it stops playing here too.